SERVICE DELIVERY OPTIONS
The SHR practitioner generally operates from SHR’s offices and uses SHR research and administrative facilities to react on an as required basis to fulfil a broad and often loosely defined scope of work.
The SHR practitioner is generally based in the client’s offices or on site and uses client research and administrative facilities to provide defined services on an extended basis. This method of service delivery often is used for “in the field’ advisory roles at remote sites or on project sites. In such cases an SHR Principal acts as project sponsor and, if required, as higher level backup on a consulting basis.
Outsourced Services Basis
This form of service consists of one or more SHR practitioners located in a client’s or SHR’s offices/sites and supported by senior SHR staff. The cost of SHR support and advice is built into a single rate for the client. The client based SHR practitioners are engaged for a set number of hours or days per period of time. This type of service generally suits easily defined scopes of work for such services as payroll and human resources set up, mobilisation and administration.
Ad Hoc Utilisation
Normally associated with the consulting form of service delivery. The SHR practitioner reacts to specific and normally short-term requests for assistance or advice.
Normally associated with the consulting form of service delivery. The SHR practitioner has built up a long-term relationship with the client. The assignments remain specific and are normally short-term to medium requests for assistance or advice.
Guaranteed Usage (“Take or Pay”)
The SHR practitioner is guaranteed a minimum amount of work per period. Where this amount is not realised, the client is charged the guaranteed minimum. Where this amount is exceeded, the extra time is reimbursed at the agreed rate. The negotiated rate takes the guaranteed usage into consideration.
This is a popular method of expressing costs where the assignment demands the attention of the SHR practitioner continually throughout the day.
This is a popular method of expressing costs where the assignment demands the attention of the SHR practitioner continually throughout the week, particularly where the services are provided on client premises.
Lump Sum Contract
A single fee is negotiated for a piece of work or for a period of time. The ability to negotiate a lump sum contract is determined, to a large extent, by the ability to predict the time needed to complete the task and the resources required.